I paid cash on delivery. Why am I being asked to pay the amount to Simpl?
Simpl is an online payment method. We have partnered with different merchant partners to provide seamless and faster checkout while making the online purchase.
Simpl as a company is separate from the merchant where you use us. So you'll have to pay us directly online, and not the delivery executive.
If you paid the delivery executive, do let us know by raising a dispute for the respective transaction on the Simpl app and we'll get it checked for you.