My order is not delivered. What should I do?

Sorry to hear about this. 

How can I track my order? You can track the order from the merchant app by checking your order history. You can contact your seller and ask them for a tracking ID against the order placed by you.

Unresponsive merchant? Not to worry! You can raise a dispute for the particular transaction on the Simpl app/via Sia on the website. Once we have the details, we will contact the merchant for you and get this resolved! 


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